A Comprehensive Methodology for Monitoring Social Media to Address and Counter Online Hate Speech

This report introduces a standardized methodology for monitoring online hate speech, to identify, assess, and mitigate risks, including when it constitutes risks of genocide, war crimes, and crimes against humanity. This methodology is based on an extensive review of existing methodologies used for this purpose across academia, technology companies, governments, the United Nations, and NGOs, and synthesizes those approaches into a standard set of practices that best fit the use cases relevant to the UN and its partners.